Privacy Policy

This Privacy Policy explains how traqr (“we”, “us”) collects, uses, stores, and shares personal information when you use our app and services in South Africa. It should be read with our Terms & Conditions, including sections on refunds and disputes.

Depending on how you use traqr, we may collect:

• Account & contact: phone number, display name, and verification codes (for example SMS PIN in South Africa).
• Deal data: listings, messages between parties, QR or invite links, delivery or pickup details you add, and status updates.
• Payments & risk: transaction references, amounts, payout instructions to banks where you cash out, and fraud-prevention signals from devices or networks.
• Support & disputes: tickets, photos, tracking numbers, and other evidence you upload when you report a problem or request a refund.
• Technical: app version, diagnostics, and similar data needed to operate and secure the service.

We use personal information to create and secure accounts, facilitate deals and escrow flows, calculate shipping options, communicate with you, improve the product, comply with law, and enforce our Terms.

If you open a dispute or request a refund, we use related messages, payment metadata, delivery proof, and images you provide to decide or assist an outcome under our Terms.

We may retain certain records for legal, tax, audit, and anti-fraud reasons after a deal closes or a refund is paid. Retention periods vary by record type and legal requirements; some logs are kept in shortened or aggregated form.

Where banks or payment partners process funds, they also process personal data under their own policies and regulatory rules.

We share information with service providers (for example hosting, messaging, analytics, payment and payout partners, and carriers you select) only as needed to run traqr. We may disclose information if required by law or to protect rights, safety, and the integrity of the platform.

We use administrative, technical, and organisational measures designed to protect personal information. No method of transmission over the Internet is completely secure.

We keep personal information only as long as needed for the purposes above, including resolving disputes and meeting legal obligations, then delete or anonymise it where possible.

Under the Protection of Personal Information Act (POPIA), where applicable, you may request access, correction, deletion, or restriction of certain processing, subject to exceptions (for example records we must keep for legal or dispute reasons).

Contact us at issues@traqr.co.za for privacy requests. We may ask for reasonable proof of identity before responding.

Our website or embedded tools may use cookies or similar technologies for essential operation, preferences, and measurement. You can control cookies through your browser where available.

traqr is not directed at children under 18. We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. Material changes will be communicated in the app or by other reasonable means.

Privacy questions: issues@traqr.co.za